Our dedicated designers and pattern makers rigorously inspect every step of the process. Their focus on details results in the creation of the most beautiful wedding dresses. 

There are numerous ways to reduce costs by compromising on quality, but we steadfastly refrain from doing so.

You can confidently rely on our product images for an accurate representation of the items you will receive. When browsing through our collections, you may have noticed that some of our products are displayed on mannequins. We invest additional time and effort each year to capture these images because we have great confidence in our products and aim to present them in a clean and professional manner. When you make a purchase, you can trust that there will be no unexpected surprises. 

At Lilyaen, we pride ourselves on our exceptionally flexible return policy, designed with our customers in mind. We understand that situations may arise, and your satisfaction is our priority. You can shop confidently with us. 

Here are key highlights from our return policy:

• You can cancel your order within the initial 24 hours without any charges;
• Our Change of Mind return policy allows you to return a product and receive a full refund of the product price you paid. 

Please read the full return policy. Conditions may apply.

Our exceptional customer service is dedicated to providing you with constant accessibility. Whether you require urgent delivery, need to cancel an order, or wish to return an unwanted item, rest assured that you will receive a response from us within one business day, if not sooner.

You can contact us in three ways:

• email us at support@lilyaen.com;
• submit the contact form;
• send an instant message through the live chat at the bottom right of our website.

We understand that what you're acquiring from us is more than just a dress; it's a dream coming to life. This deep understanding drives us to go above and beyond in order to meet your expectations and cater to your needs.

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